Topic: social crm software market forecast

The global Social CRM Software Market is estimated to grow from USD 2220 million in 2020 to USD 17920 million by 2027, at a CAGR of 15%. CRM software is used to manage an organization’s interactions with current and prospective customers. CRM is defined as a management concept aimed at creating, developing, and expanding customer relationships in order to optimize customer value, market profitability, and, eventually, shareholder value. The important part on consumer engagement, developing SMEs,...