The Different Types of Toll-Free Numbers & Their Uses

Introduction

Toll-free numbers are cloud-based contact numbers that a business uses to enable customers to call the business free of cost. It is also popularly known as a free-call or free-phone number that starts with a pre-fix number.

The cost of the call is bared by the business which makes the calls free. The pre-fix number especially begins with 1800, 888, 855, etc.; the code represents a particular geographical code. The toll-free numbers in India begin with the prefix 1800, followed by a six or seven-digit unique number.

The history of toll-free numbers suggests that the number was introduced to reduce long-distance call rates and help in better connectivity. Toll-free numbers are beneficial to every business that want a steady customer base and also aims to extend the business.

With a toll-free number customer service can be enhanced in many folds. It makes service delivery and resolution easier that nurtures customer relationships and retention. It also helps to generate leads with very less effort. The cheapest toll-free number in India is very powerful because it doubles customer experience and business branding.

These numbers make all business departments easily accessible to the customers. The toll-free numbers can be integrated with the IVR solution, it can be used automatically to route calls to appropriate departments. The business agents can help the inbound callers with pre-purchase inquiries to after-sale resolutions. The solution helps to simplify yet enhance the calling experience.

Different Types of Toll-Free Numbers

A toll-free number service provider helps a business choose the best type of number. There are mainly three types of toll-free numbers that are:

1. Domestic Toll-Free Numbers: These toll-free numbers are country-specific numbers that only work for callers within the business's home operating market. A domestic company with offices in different locations in a country uses this number to enable customers to call them quickly without any charge. They are free for callers within the region.

2. Universal International Free Phone Number: The Universal International Free Phone Number is an eleven-digit number that can be used universally. It can be used globally in all the geographical locations in which a business sets up its office or serves customers. A business can easily expand its international presence while assuring quality service with UIFN. A business can use this same toll-free number irrespective of the geographical area and enable customers to connect with the business.

3. International Toll-Free Numbers:  This free contact number is contact specific number and a business can use the number to freely communicate with customers.

The three types of toll-free numbers benefit customers and businesses in specific ways. It helps a business cater to the different needs of the customers. With very less investment, a business can offer different customer-specific services and resolutions.

The solution is very economical as it is resourceful and saves money with little expenditure. A toll-free number service provider can assist a business to choose the best solution for the business. The cheapest toll-free number in India can also be the best number as it comes with different features that benefit the business.

The Uses of The Toll-Free Numbers

1. Answer Unlimited Questions: Toll-free numbers can help the business to offer the space for unlimited questions.  As the communication is free, the customers can ask an unlimited questions without worrying about the charges. Customers can also reach us at any time as the solution offers 24x7 support.

2. Track Marketing Campaigns: A business can seamlessly track marketing campaigns effectively. It can help a business to collect customer feedback and surveys instantly through the solution. Multiple campaigns can be individually tracked and monitored without affecting each other.

3. Generate Business in A New Market: Toll-free number service provider helps a business to expand the business in a new market. It is used to reach across the country without on-site infrastructure investment through a toll-free number solution.

4. Market Branding: Cheapest toll-free number in India can be a great source of market branding. The solution can help a business to offer a platform to recall and enable customers to engage effortlessly across multiple touch-point campaigns. With better customer service, a business can easily generate leads while establishing market branding value.